Customer Testimonials

I never write reviews on google but I have to for Tony here in Toronto Queensway. I have recently bought a used 2021 c300 coupe from Tony. I had a weird circumstance of picking up the car late but wanted to put down the deposit so that I don't lose the perfectly speced out car for myself. Thankfully, Tony at this dealership was being very patient with me and stayed professional by accommodating my circumstances. He is also very friendly very down to earth and honest salesman I have ever dealt with. Our family loves Mercedes, next Mercedes I hope ...

First of all, I would like to thank you for your help and kindness FRANK D'ONOFORIO (QUEENSWAY LOCATION) You went above an beyond trying to fix my construction van in few days. You was very knowledgeable and interesting to help me out with problems I had on my van. Great service from your side. Once again THANK YOU FRANK. Stjepan M

What a great experience. Tony helped me find the exactly right vehicle in my price range. From the minute you walk in the door to after you drive off the lot, Tony and team are incredibly customer service minded. Highly recommend

Honestly I was looking to go to the nearest Mercedes Benz service center. But since I am the existing customer of Mercedes Benz Eglinton which was walkable distance from my home and that moved 40 Kms away to Queensway. Since I am receiving emails from the Mr. Jonathan Pushka. So I calledup Queensway the customer service was so impressive. I got appointment to fix my 2009 ML 350 Battery last month in march. Mr. Paul Thomas the service advisor he is really very experienced. He showed to me how to operate few things. The good thing is I got shuttle service back to ...

I highly recommend this Mercedes dealership! The customer service was exceptional. Radmila and Tony went above and beyond to ensure our experience was fantastic. They were incredibly patient with all our questions, showed us numerous vehicles, and even followed up after our purchase. We will definitely be recommending their services to all our family and friends! Thank you both for making this purchase such a special one for my beautiful Mom ❤️

Recently had the pleasure of purchasing a vehicle here. Tony did an outstanding job accommodating all our requests and was able to find us the perfect car. We will definitely be back for our next Mercedes purchase.

My experience was excellent. I came in for some body repairs on my car. The representatives Luke and MJ helped make this process easy and seamless. Their commitment to making my experience as smooth as possible is greatly appreciated. Absolutely excellent service and would always recommend this location. Thank you again Luke and MJ!

Every time I bring my Mercedes Metris van to Mercedes-Benz Toronto Queensway, Frank Donofrio ensures the service is smooth and stress-free. He’s professional, attentive, and makes sure everything is taken care of with great attention to detail. I always feel confident leaving my vehicle in his hands. If you’re looking for top-tier service and someone who truly looks out for you, Frank is the one to see!

We had a great experience with Wayne! He was very helpful and easy to work with. Great sales person, straight to the point doesn’t beat around the bush. He was very responsive to all the questions we had even on his day off. The dealership it self is clean and new, front staff is friendly. Definitely recommend visiting Wayne and this dealership. Ps we’ve been to few other MB dealerships and decided to go with this one.

Location a bit off city center. Moved from midtown location. Nice and big showroom.

Everyone is very nice and helpful, and earnest. Which is super great! This includes Parts, Service, and Reception Sena Aydin. Good and convenient experience.

Highly recommend this dealership especially, the service advisor Aaron Park. He was excellent in advising me about my vehicle and keeping me notified about when and what work was being done !! Aaron Park has a very caring personality not to mention he has a great personality and a great sense of humour when needed. THANK YOU, Aaron Park i will continue to deal with this dealership!!

I had an excellent experience at this Mercedes-Benz dealership thanks to Frank D’Onofrio. He was incredibly helpful, explained everything in detail, and was very friendly throughout the process. Highly recommend his assistance.

I have been taking my car to Mr.Mert for service for years. Every time I go, I am more and more satisfied with the service I receive. If I could give 10 stars, I would. I will continue to drive Mercedes until he retires.

Peter Von Kauffman in the auto service department and Frank D’Onforio in the Sprinter Van department have been so helpful with the repairs to our vehicles. Very high level of service and great communication. Highly recommended to visit them and this dealership. Great parts team there as well, big shout out to Greg, the parts manager. Thanks for all of your help everyone.

I purchased a car a few months ago and had the absolute pleasure of working with Jordan Katz at Mercedes-Benz Queensway. Jordan went above and beyond to find the perfect fit for me, taking the time to explain every detail and genuinely caring about my family's experience. His dedication and expertise made the entire process smooth and enjoyable. The rest of the team, including Mauro and Radmila, were also fantastic. They helped me secure the best rate and offered a great deal for my trade-in car. I had my 4-year-old with me, and he had a wonderful time, feeling ...

Had a tremendous experience at the Mercedes-Benz dealership on Queensway. Left Audi across the street as the service there and my car was a constant nightmare. The service and staff here are outstanding. Jordan. K in sales was so helpful, patient, attentive and knowledgeable. He was not pushy, he was refreshingly honest. He knowledgeable of their products was fantastic and he made my experience absolutely memorable. Jordan also is exceptionally personable and you can tell he has a real love for his job and wants to excel. It's so nice to see a person truly love their job strive ...

I just bought a 2025 GLC43 from Amir Hadadian, and it was by far the best experience I’ve had at any Mercedes dealership in Ontario. He handled the entire deal over the phone, saving me a trip to the dealership, and gave me the best price in all of Ontario. Amir also did an excellent job presenting the car and took the time to explain all the features to me and my mother. If you are ever looking for any used or new vehicles, I highly suggest speaking to Amir!

Every question was answered and I felt like a true VIP at every step of the way of getting my car. Will definitely go for all my future services from Queensway. Special thanks for Sena Aydin and Mert Senkalayci.

Best service. We are always coming service from Automania Inc. Thank you for Sena Aydin.

I brought my car here for service and Mert who is service manager took care of it. He was very nice of me and offered a coffee and got my car ready super quickly. He explained all the work that was done in service. I have been to other Mercedes services before, but this place is my favorite now. Big thanks to Mert and everyone who helped!

I had an excellent experience at this Mercedes-Benz dealership thanks to the service manager, Mert. He was incredibly helpful, explained everything in detail, and was very friendly throughout the process. Highly recommend his assistance.

I took my mercedes s580 to the service. Mr. Mert helped me a lot. The process was smooth and he explained everything and he made it easy for me to understand. Highly recommend this place also ask for Mr. Mert’s help for smooth fast service⭐️⭐️⭐️⭐️⭐️

For six years now, Mert Senkalayci, has been helping me and my wife with our car service. He has been super helpful especially with taking care of all the services of the car. Thanks to Mert Senkalayci, we purchased a two year service plan and it has been incredibly helpful and beneficial. He is a very professional guy and calls us to make sure we have no problems with the car. Mert is a really kind, knowledgeable, and good guy. I am really satisfied with his work and could not have asked for a better service advisor.

I recently took my car to Mercedes Benz for a routine maintenance check, and I couldn’t be happier with the experience. From the moment I walked in, the staff was friendly, professional, and attentive. They took the time to explain the services I needed and provided a clear, upfront estimate with no hidden fees. Especially Sena Aydin was so helpful with my experience in the service station. Thanks for everything Benz people.

I had an amazing experience with my GLE450 service! Special thanks to Sena for making the process smoother. The new location was much needed for Etobicoke, it’s spacious and super clean. Most importantly service and sales are in one place! Highly recommend this dealership.

The first person that you meet anywhere always needs to be a great Ambassador for their company. And Anita Banghoo definitely is. I met Anita, years ago, as an ongoing client of Mercedes Benz Midtown. I was so pleased that she moved to Mercedes Benz Queensway after Midtown closed. Her professionalism, kindness, knowledge and always going the extra mile made the transition a seamless and easy one for me. Thank you Anita!

I can’t say enough great things about my service advisor, Kevin. His expertise with Mercedes cars and auto service in general is amazing. What sets him apart is how he takes the time to explain everything in a way that makes it easy to understand. Couldn't ask for someone that is more patient or committed to providing top-notch service. I never feel rushed or pressured; it always feels like I'm in good hands when I’m with him. If you’re looking for outstanding service, I definitely recommend Queensway Merceds-Benz and ask for Kevin

Amazing staff! Went there for a service and they were so helpful and insightful

Had an issue with a check engine light recently . Visited the Mercedes Benz Queensway location and was assisted by Mark Ma . Mark was helpful , patient and informative. He seemed like someone who loves his job and it showed. Thanks Mark , you’re awesome. Tsering

This is my third vehicle with Luson Leung at Mercedes-Benz, and I couldn’t be happier! Luson is an honest, reliable, and trustworthy salesperson who truly puts his customers first. He listens, provides honest advice, and never makes you feel pressured. If you’re looking for a loyal and professional car sales experience, Luson is the one to see. Thank you, Luson, for always making the process so smooth and stress-free!

We had a memorable experience purchasing our new car at this dealership. Everyone was friendly and professional. Thanks from marg n lisa

Honestly I'm very happy choosing Mercedes Benz Queensway and buying GLE 450. Firstly,very nice opinion for Anson. Secondly,Kevin from service department,very professional man. I consider myself very lucky that I had all the attention and care of(mio amico)Mauro Cerullo. Absolutely a great man. Thank you all the staff. The Best of the Best 🏆

Roy was very professional and informative during the process of selecting the appropriate car for our family. In addition, his colleague Radmila helped us to sort all the necessary paperwork. We are impressed with the experience. Thank you!

I recently had the pleasure of working with Amir Zarghami at this branch,and I was thoroughly impressed with his professionalism and dedication. He was incredibly friendly and patient, taking the time to explain every detail clearly. His expertise and approach made my shopping experience seamless and enjoyable. Based on my experience,I highly recommend Mr. Amir Zarghami to anyone looking to purchase at Mercedes-Benz. Thank you, Amir

Kevin was fantastic. He really went the extra mile to help me out and made the whole process easy and stress free. A great guy

We can't say enough good things about the parts department at Queensway Mercedes Benz. The team here truly sets the bar for customer service and expertise. Every time they’ve been incredibly helpful ensuring we receive parts quickly. Their inventory is extensive, and if they don’t have something in stock, they’ll go the extra mile to order it and keep you updated every step of the way. The staff is friendly, professional, and extremely knowledgeable, they always take the time to answer questions and provide tips to make the process easier. It’s clear that customer satisfaction ...

Amir Zarghami is a 5-star sales representative at Mercedes-Benz! He managed the entire process flawlessly and smoothly, keeping every promise he made. Thanks to Amir, I was able to take delivery of my AMG GT53 without any issues. I want to extend my heartfelt thanks to him for his professionalism and dedication. Highly recommended!

I had a great experience with Amir Hadadian. He's putting in all his effort for customers! Huge thanks also to Mauro Cerullo and Saad Muhammad! We've been to other MB dealerships, but this one is fantastic and totally transparent. You guys rock! 🙏👍 #Dealership #MercedesBenz #CustomerService #Team #Experience #Thanks #Appreciation

I bought a month ago the Glc 43 Coupe from them and my experience was great ! excellent service and communication I would like to say thanks to Amir Zarghami for help me to choose the right car for me, I'm very satisfied with my purchase.

Excellent customer service. Cant complaint at all. Luke product experts and Radmilla Finance Manager were excellent customer service! Definitely recommend everyone!

Aug 2024. We recently purchased an subscription from Mercedes-Benz queensway dealership. We recently purchased an suv from Mercedes-Benz queensway dealership. Jordan our sales team expert displayed his professionalism knowledge and attention to detail during the entire process..quite impressive. His courteous demeanor made our experience an enjoyable one.

We picked up our new SUV a few weeks back, really can't say enough about our sales associate. Jordan was a real professional, knowledgeable, sincere and diligent in process. Great experience, looking forward to the next deal. Wish this gentleman the very best!

Amir Zarghami at the Mercedes Benz Queensway is hands down the best car sales representative I have ever met! Very professional, responsive, shown great knowledge to the cars, and most importantly, fantastic care to his customer!

I recently had a fantastic experience purchasing a car, thanks to Amir Zarghami. From the moment I walked into the dealership, he was welcoming, knowledgeable, and genuinely interested in helping me find the right vehicle. Thank you for making my car-buying experience a memorable one!

Service review - Paul 👏🏼gets👏🏼 it 👏🏼 done 👏🏼. 100/10 stars, he’s very accomplished moderating and always come through. Ive been working with him for 6 years now and never disappointed.

Great experience with my service advisor detailing the breakdown of what work my vehicle required. The service desk was great in assuring I was tended to. They set up my shuttle to work and back. The spaces were sleek per Benz’ standards yet welcoming and comfortable enough for individuals who want to wait while their service is completed. Beverages hot or cold are complimentary.

After a horrible experience in trying to get a service with Queensway dealership, I was ready to leave Mercedes forever and never look back....but then like a blessing came the best sales manager I have dealt with so far, Saad Muhammad! He made me a Mercedes lover again and completely turned my experience around. He went above and beyond to rectify and resolve the issue and made me feel like a valued customer by providing excellence! The service staff all did a great job and I'll be staying loyal to them. Thanks to all. Thank you Saad once ...

Amir Zarghami at Mercedes Queensway is an amazing sales specialist. He was patient, informative and provided a high level of customer service while answering all my questions. Most importantly while we were on the edge of buying from another Mercedes dealership, Amir along with Rolan were able to work an amazing deal for us. Also, a big thanks to Barney who was able to help walkthrough all the features and setup.

I recently took my car to the Mercedes-Benz service center on Queensway in Toronto, and I couldn't be more impressed with the experience. Mert Senkaya, the customer representative, was exceptional. He handled all the concerns with my car very professionally. His positive attitude and thorough understanding of the issues made the process smooth and stress-free. Mert's dedication to customer satisfaction truly sets a high standard. I highly recommend this service center and commend Mert for his excellent service!

I recently visited Mercedes-Benz the Queensway in Toronto for car service, and was very impressed with the experience. Mert Şenkaya was particularly helpful and polite, ensuring that everything went smoothly. He answered all my questions and made sure I was comfortable with the service being done. I highly recommend this dealership for their excellent customer service. Thank you, Mert, for your assistance!

I recently had my car serviced at Mercedes Toronto Queensway and the experience was outstanding. The customer service was top notch—every staff member was accommodating, making the process smooth and stress free. The team members at the front desk, and Anita in particular provided exceptional care and attention during my visit. They were thorough in checking me in and keeping me updated throughout the process. It’s refreshing to find a company that truly values their customers. Definitely a five-star experience. Thank you!

I recently had an excellent experience with Peter von Kaufmann at the Mercedes-Benz service department. From the moment I arrived, Peter was attentive and genuinely concerned about my car issue. He took the time to listen to my concerns, thoroughly diagnosed the problem, and explained everything in detail. His professionalism and expertise were evident, and he went above and beyond to ensure my car was serviced promptly. I truly appreciate his dedication to customer satisfaction and would highly recommend him to anyone needing assistance with their vehicle. Thank you, Peter, for making this experience so positive! Thanks for the battery ...

I had great experience of wonderful customer service and loved my car. Muhammad Shahzad worked really hard to get me my car that met all my needs and was ready in a timely manner. I highly recommend Mercedes Queensway and especially Muhammad’s service 👌🏽

I had a horrible experience at another MB. I decided to come here to Queensway location and spoke to a manager there named Mert for some advice. He was such a nice, respectful, knowledgeable and understanding person. So, I decided to give them my Mercedes and when I picked up my car it felt new as ever!! After my experience, I recommended this location to my friends and family who drive a MB. And to you reading this!! Highly recommend Queensway MB Location!! 10-10 experience. Thank you to Queensway Mercedes Benz staff!!

We recently purchased a Mercedes EQB and were exceptionally pleased with the warm welcome we received and the all inclusive service we experienced. Luke, the phenomenal product specialist was fabulous, exceptionally helpful and overall invested in the success of the brand! His courteous manner and the desire to help the customer truly speaks to his devotion to supreme customer satisfaction and it reflects on the impeccable attention of all dealership representatives. Thank you for your guidance, Mercedes on the Queensway!!!!

There are few things more important than seeing someone you care about treated with respect and kindness, and that’s exactly what Mert Senkalayci did for my father at Mercedes Queensway. Though I wasn’t there in person, my father shared with me how Mert went above and beyond during his visit to service the car I gifted him. Mert made my father feel incredibly important, something that holds deep significance for me. It wasn’t just about fixing a car—it was about making sure my father felt valued and respected throughout the entire experience. Hearing how Mert handled ...

(Translated by Google) Mr. MERT ŞENKALAYCI IS A GREAT CUSTOMER REPRESENTATIVE. HE IS A SUPER REPRESENTATIVE JUST LIKE THE MERCEDES BRAND. I CONGRATULATE HIM. THANKS MERCEDES FOR EMPLOYING SUCH A PERSONNEL 👏👏👏👏👏 (Original) MERT ŞENKALAYCI BEY HARİKA BİR MÜŞTERİ TEMSİLCİSİ.TAM MERCEDES MARKASI GİBİ SÜPER BİR TEMSİLCİ.KENDİSİNİ TEBRİK EDİYORUM.BÖYLE BİR PERSONELİ ÇALIŞTIRDIĞI İÇİN TEŞEKKÜRLER MERCEDES 👏👏👏👏👏

I recently bought a pre-owned Mercedes-Benz GLC43 here, and the whole experience was absolutely fantastic! I just walked in randomly, and Alex Hu was the salesperson who assisted me—not someone referred by a friend. Despite that, Alex was incredibly attentive and patient in helping me choose the right vehicle. He took me on test drives, explained all the details and performance features of the car, and fully considered my personal preferences. He also got me a really great discount. On the day I picked up the car, he prepared a surprise handover ceremony and gave me some adorable Mercedes-Benz ...

We are always so impressed with the exceptional service we receive from the Mercedes Benz Dealership at Queensway. Anita Chador, Anita, Cheryl, Scott, Mohamed, just to name a few, and so many others who make our experience wonderful. I would definitely give them all and the dealership a 5++++

Frank is a stand up gent. took great care of me & my company’s sprinter van.

Extremely professional and experienced staff here. Special shoutout to Paul Thomas for taking great care of my car. He was respectful of my time and returned the car as if it’s brand new.

Paul and the service team were great! Love the new location just wish it wasn’t so far from my place.

During the past weekend (Sat., Aug 31, 2024) I have serviced my car at Mercedes-Benz Toronto Queensway. I am pleased to share the excellent customer experience and the impeccable service I have received. Mr. Paul Thomas (service advisor) and the service team were great!. During the same visit, I alsohad a good discussion with Mr. Anson Yan (Sales consultant) and Mr. Rolan Ivker (Sales Manager) which patiently and in alignment to my next immediate car financial and performance goals have worked with me to support me in achieving these. I also had the opportunity to check out this new top of the ...

I'm not sure if I'm more surprised that Frank and his team got me in when Burlington, Oakville, and Mississauga wouldn't or that he warrantied the issue. Either way, I'm grateful. I don't like the drive but I'll likely not spend my Mercedes money at the closer branches in the future.

Excellent service and friendly people. I have a lot of confidence in Paul and I look forward to my visit . Always extremely helpful . Very caring and , supportive and helpful. Thanks Paul and Mercedes Benz . Service one can trust

From the moment I stepped into the dealership, Alex made the car-buying process seamless and stress-free. He listened carefully to my needs, provided expert advice, and worked tirelessly to ensure I got the best deal possible. His knowledge of the vehicles and genuine commitment to customer satisfaction is awesome. I highly recommend Alex for any car purchase and I am sure to work with him Again. -Moses

Came here for my service and was helped by Mert. He was great. Very honest and knowledgeable about the situation, and went over and above to help out. Thank you Mert.

I recently had the opportunity to bring my Mercedes-Benz in for servicing, and I was genuinely impressed by the entire process. Upon my arrival, the staff greeted me with warmth and professionalism. They took the time to address my concerns and offered clear explanations regarding the necessary services. The service center itself is exceptional, featuring a comfortable waiting area and amenities that made my wait enjoyable. The technicians are highly skilled and well-informed, ensuring that my vehicle was in capable hands. They completed the service promptly and kept me informed throughout the entire procedure. In summary, the Mercedes-Benz service team ...

I was very pleased with the service for my car at this dealership. My special thanks go to Mert Senkalayci and Peter Von Kaufmann for their dedication and excellent service. Keep up the good work!

I had an excellent experience at this dealership. The star attendant (Alyson) was very welcoming and made me feel at ease from the moment I walked in. The service advisor (Rohhaam) listened carefully to my concerns about my car and took the time to address the issue thoroughly. The car loaner staff was also incredibly friendly and helpful, assisting me in picking up the exact car I requested during the repair. I highly recommend this dealership to anyone looking to purchase a vehicle or bring one in for maintenance. Their customer service is top-notch!

On time, relatively quick appointment, courteous and professional

I recently had my sprinter serviced at the Mercedes Van department and had a fantastic experience, thanks to Frank. From the moment I arrived, Frank made sure that all my concerns were addressed and took the time to explain everything clearly. He provided regular updates on the status of my car, which I really appreciated.

Frank was awesome! Very helpful and went over and beyond, great service.

I really like the hight standart sales and service quality of Mercedes-Benz Toronto Queen dealer. In special the profissional Van Commercial Agent Mr. Kosta K. Makarevich and Mr. Frank (services). Thanks gentlemans!

Great customer service and my vehicle was ready when they said it would be.

Amir at Mercedes Queensway is the absolute best! He is professional and knowledgeable and was a dream to work with. After test driving a few cars at different dealerships, I got my car here because of him. Thank you Amir!

Great service. Paul was professional and efficient. My car was in and out in no time, hassle free!

AAA so I shipped one of my cars for my son from California to Toronto, California. Calabasas Mercedes was servicing it. They were always very good. I came to the New Toronto location AAA. These guys were fantastic. I had a problem with my bulbs. I didn’t wanna make a big fuss about it make an appointment check me in then mechanic. Be there for two hours and get a bill for $600, they took me in at that moment. I walked in with Allison at the front, so Pleasant Paul, the service advisor and of course the main guy ...

I took my G wagon for B1 service at Mercedes benz Queensway very professional and friendly environment

I want to express my heartfelt gratitude to Jonathan Pushka, Rick Wang, and the entire incredible team at MB Queensway for making my recent service visit truly extraordinary. Bringing in my vintage MB 560SL was a challenge, given how tricky it can be to work on and source parts for such a classic vehicle. However, the team went above and beyond to find everything needed, allowing me to enjoy the rest of the summer cruising with the top down. Your dedication and expertise made all the difference. Thank you once again, MB Queensway!

Advisor is experienced, patient, and friendly.

My first annual car service of my GLC 300 was with Mercedes at Queensway. Everything went smooth. It was fast and efficient. A big shout out to Mark Ma for taking care of my car! Thanks.

Paul was outstanding! He got our car back same day as promised! Thank you.

I recently purchased a car from here and had an excellent experience. The customer service was extraordinary, and the transaction went smoothly from start to finish. Our salesman, Alex, was incredibly knowledgeable, kind, and patient with us. He answered all our questions and made sure we got exactly what we wanted. I highly recommend Mercedes Queensway to anyone in the market for a new vehicle.

Best experience I ever had with Mercedes.

Amazing customer service. Sales guy, Wayne is top notch. He went above and beyond to get me the best deal. His communication and customer service is too good. If you wanna deal with someone for good trade in value and good deal, He is the one.