Customer Testimonials

Amir Zarghami is a 5-star sales representative at Mercedes-Benz! He managed the entire process flawlessly and smoothly, keeping every promise he made. Thanks to Amir, I was able to take delivery of my AMG GT53 without any issues. I want to extend my heartfelt thanks to him for his professionalism and dedication. Highly recommended!

I had a great experience with Amir Hadadian. He's putting in all his effort for customers! Huge thanks also to Mauro Cerullo and Saad Muhammad! We've been to other MB dealerships, but this one is fantastic and totally transparent. You guys rock! 🙏👍 #Dealership #MercedesBenz #CustomerService #Team #Experience #Thanks #Appreciation

I bought a month ago the Glc 43 Coupe from them and my experience was great ! excellent service and communication I would like to say thanks to Amir Zarghami for help me to choose the right car for me, I'm very satisfied with my purchase.

Excellent customer service. Cant complaint at all. Luke product experts and Radmilla Finance Manager were excellent customer service! Definitely recommend everyone!

Aug 2024. We recently purchased an subscription from Mercedes-Benz queensway dealership. We recently purchased an suv from Mercedes-Benz queensway dealership. Jordan our sales team expert displayed his professionalism knowledge and attention to detail during the entire process..quite impressive. His courteous demeanor made our experience an enjoyable one.

We picked up our new SUV a few weeks back, really can't say enough about our sales associate. Jordan was a real professional, knowledgeable, sincere and diligent in process. Great experience, looking forward to the next deal. Wish this gentleman the very best!

Amir Zarghami at the Mercedes Benz Queensway is hands down the best car sales representative I have ever met! Very professional, responsive, shown great knowledge to the cars, and most importantly, fantastic care to his customer!

I recently had a fantastic experience purchasing a car, thanks to Amir Zarghami. From the moment I walked into the dealership, he was welcoming, knowledgeable, and genuinely interested in helping me find the right vehicle. Thank you for making my car-buying experience a memorable one!

Service review - Paul 👏🏼gets👏🏼 it 👏🏼 done 👏🏼. 100/10 stars, he’s very accomplished moderating and always come through. Ive been working with him for 6 years now and never disappointed.

Great experience with my service advisor detailing the breakdown of what work my vehicle required. The service desk was great in assuring I was tended to. They set up my shuttle to work and back. The spaces were sleek per Benz’ standards yet welcoming and comfortable enough for individuals who want to wait while their service is completed. Beverages hot or cold are complimentary.

After a horrible experience in trying to get a service with Queensway dealership, I was ready to leave Mercedes forever and never look back....but then like a blessing came the best sales manager I have dealt with so far, Saad Muhammad! He made me a Mercedes lover again and completely turned my experience around. He went above and beyond to rectify and resolve the issue and made me feel like a valued customer by providing excellence! The service staff all did a great job and I'll be staying loyal to them. Thanks to all. Thank you Saad once ...

Amir Zarghami at Mercedes Queensway is an amazing sales specialist. He was patient, informative and provided a high level of customer service while answering all my questions. Most importantly while we were on the edge of buying from another Mercedes dealership, Amir along with Rolan were able to work an amazing deal for us. Also, a big thanks to Barney who was able to help walkthrough all the features and setup.

I recently took my car to the Mercedes-Benz service center on Queensway in Toronto, and I couldn't be more impressed with the experience. Mert Senkaya, the customer representative, was exceptional. He handled all the concerns with my car very professionally. His positive attitude and thorough understanding of the issues made the process smooth and stress-free. Mert's dedication to customer satisfaction truly sets a high standard. I highly recommend this service center and commend Mert for his excellent service!

I recently visited Mercedes-Benz the Queensway in Toronto for car service, and was very impressed with the experience. Mert Şenkaya was particularly helpful and polite, ensuring that everything went smoothly. He answered all my questions and made sure I was comfortable with the service being done. I highly recommend this dealership for their excellent customer service. Thank you, Mert, for your assistance!

I recently had my car serviced at Mercedes Toronto Queensway and the experience was outstanding. The customer service was top notch—every staff member was accommodating, making the process smooth and stress free. The team members at the front desk, and Anita in particular provided exceptional care and attention during my visit. They were thorough in checking me in and keeping me updated throughout the process. It’s refreshing to find a company that truly values their customers. Definitely a five-star experience. Thank you!

I recently had an excellent experience with Peter von Kaufmann at the Mercedes-Benz service department. From the moment I arrived, Peter was attentive and genuinely concerned about my car issue. He took the time to listen to my concerns, thoroughly diagnosed the problem, and explained everything in detail. His professionalism and expertise were evident, and he went above and beyond to ensure my car was serviced promptly. I truly appreciate his dedication to customer satisfaction and would highly recommend him to anyone needing assistance with their vehicle. Thank you, Peter, for making this experience so positive! Thanks for the battery ...

I had great experience of wonderful customer service and loved my car. Muhammad Shahzad worked really hard to get me my car that met all my needs and was ready in a timely manner. I highly recommend Mercedes Queensway and especially Muhammad’s service 👌🏽

I had a horrible experience at another MB. I decided to come here to Queensway location and spoke to a manager there named Mert for some advice. He was such a nice, respectful, knowledgeable and understanding person. So, I decided to give them my Mercedes and when I picked up my car it felt new as ever!! After my experience, I recommended this location to my friends and family who drive a MB. And to you reading this!! Highly recommend Queensway MB Location!! 10-10 experience. Thank you to Queensway Mercedes Benz staff!!

We recently purchased a Mercedes EQB and were exceptionally pleased with the warm welcome we received and the all inclusive service we experienced. Luke, the phenomenal product specialist was fabulous, exceptionally helpful and overall invested in the success of the brand! His courteous manner and the desire to help the customer truly speaks to his devotion to supreme customer satisfaction and it reflects on the impeccable attention of all dealership representatives. Thank you for your guidance, Mercedes on the Queensway!!!!

There are few things more important than seeing someone you care about treated with respect and kindness, and that’s exactly what Mert Senkalayci did for my father at Mercedes Queensway. Though I wasn’t there in person, my father shared with me how Mert went above and beyond during his visit to service the car I gifted him. Mert made my father feel incredibly important, something that holds deep significance for me. It wasn’t just about fixing a car—it was about making sure my father felt valued and respected throughout the entire experience. Hearing how Mert handled ...

(Translated by Google) Mr. MERT ŞENKALAYCI IS A GREAT CUSTOMER REPRESENTATIVE. HE IS A SUPER REPRESENTATIVE JUST LIKE THE MERCEDES BRAND. I CONGRATULATE HIM. THANKS MERCEDES FOR EMPLOYING SUCH A PERSONNEL 👏👏👏👏👏 (Original) MERT ŞENKALAYCI BEY HARİKA BİR MÜŞTERİ TEMSİLCİSİ.TAM MERCEDES MARKASI GİBİ SÜPER BİR TEMSİLCİ.KENDİSİNİ TEBRİK EDİYORUM.BÖYLE BİR PERSONELİ ÇALIŞTIRDIĞI İÇİN TEŞEKKÜRLER MERCEDES 👏👏👏👏👏

I recently bought a pre-owned Mercedes-Benz GLC43 here, and the whole experience was absolutely fantastic! I just walked in randomly, and Alex Hu was the salesperson who assisted me—not someone referred by a friend. Despite that, Alex was incredibly attentive and patient in helping me choose the right vehicle. He took me on test drives, explained all the details and performance features of the car, and fully considered my personal preferences. He also got me a really great discount. On the day I picked up the car, he prepared a surprise handover ceremony and gave me some adorable Mercedes-Benz ...

We are always so impressed with the exceptional service we receive from the Mercedes Benz Dealership at Queensway. Anita Chador, Anita, Cheryl, Scott, Mohamed, just to name a few, and so many others who make our experience wonderful. I would definitely give them all and the dealership a 5++++

Frank is a stand up gent. took great care of me & my company’s sprinter van.

Extremely professional and experienced staff here. Special shoutout to Paul Thomas for taking great care of my car. He was respectful of my time and returned the car as if it’s brand new.

Paul and the service team were great! Love the new location just wish it wasn’t so far from my place.

During the past weekend (Sat., Aug 31, 2024) I have serviced my car at Mercedes-Benz Toronto Queensway. I am pleased to share the excellent customer experience and the impeccable service I have received. Mr. Paul Thomas (service advisor) and the service team were great!. During the same visit, I alsohad a good discussion with Mr. Anson Yan (Sales consultant) and Mr. Rolan Ivker (Sales Manager) which patiently and in alignment to my next immediate car financial and performance goals have worked with me to support me in achieving these. I also had the opportunity to check out this new top of the ...

I'm not sure if I'm more surprised that Frank and his team got me in when Burlington, Oakville, and Mississauga wouldn't or that he warrantied the issue. Either way, I'm grateful. I don't like the drive but I'll likely not spend my Mercedes money at the closer branches in the future.

Excellent service and friendly people. I have a lot of confidence in Paul and I look forward to my visit . Always extremely helpful . Very caring and , supportive and helpful. Thanks Paul and Mercedes Benz . Service one can trust

From the moment I stepped into the dealership, Alex made the car-buying process seamless and stress-free. He listened carefully to my needs, provided expert advice, and worked tirelessly to ensure I got the best deal possible. His knowledge of the vehicles and genuine commitment to customer satisfaction is awesome. I highly recommend Alex for any car purchase and I am sure to work with him Again. -Moses

Came here for my service and was helped by Mert. He was great. Very honest and knowledgeable about the situation, and went over and above to help out. Thank you Mert.

I recently had the opportunity to bring my Mercedes-Benz in for servicing, and I was genuinely impressed by the entire process. Upon my arrival, the staff greeted me with warmth and professionalism. They took the time to address my concerns and offered clear explanations regarding the necessary services. The service center itself is exceptional, featuring a comfortable waiting area and amenities that made my wait enjoyable. The technicians are highly skilled and well-informed, ensuring that my vehicle was in capable hands. They completed the service promptly and kept me informed throughout the entire procedure. In summary, the Mercedes-Benz service team ...

I had an excellent experience at this dealership. The star attendant (Alyson) was very welcoming and made me feel at ease from the moment I walked in. The service advisor (Rohhaam) listened carefully to my concerns about my car and took the time to address the issue thoroughly. The car loaner staff was also incredibly friendly and helpful, assisting me in picking up the exact car I requested during the repair. I highly recommend this dealership to anyone looking to purchase a vehicle or bring one in for maintenance. Their customer service is top-notch!

On time, relatively quick appointment, courteous and professional

I recently had my sprinter serviced at the Mercedes Van department and had a fantastic experience, thanks to Frank. From the moment I arrived, Frank made sure that all my concerns were addressed and took the time to explain everything clearly. He provided regular updates on the status of my car, which I really appreciated.

Frank was awesome! Very helpful and went over and beyond, great service.

I really like the hight standart sales and service quality of Mercedes-Benz Toronto Queen dealer. In special the profissional Van Commercial Agent Mr. Kosta K. Makarevich and Mr. Frank (services). Thanks gentlemans!

Great customer service and my vehicle was ready when they said it would be.

Amir at Mercedes Queensway is the absolute best! He is professional and knowledgeable and was a dream to work with. After test driving a few cars at different dealerships, I got my car here because of him. Thank you Amir!

Great service. Paul was professional and efficient. My car was in and out in no time, hassle free!

AAA so I shipped one of my cars for my son from California to Toronto, California. Calabasas Mercedes was servicing it. They were always very good. I came to the New Toronto location AAA. These guys were fantastic. I had a problem with my bulbs. I didn’t wanna make a big fuss about it make an appointment check me in then mechanic. Be there for two hours and get a bill for $600, they took me in at that moment. I walked in with Allison at the front, so Pleasant Paul, the service advisor and of course the main guy ...

I took my G wagon for B1 service at Mercedes benz Queensway very professional and friendly environment

I want to express my heartfelt gratitude to Jonathan Pushka, Rick Wang, and the entire incredible team at MB Queensway for making my recent service visit truly extraordinary. Bringing in my vintage MB 560SL was a challenge, given how tricky it can be to work on and source parts for such a classic vehicle. However, the team went above and beyond to find everything needed, allowing me to enjoy the rest of the summer cruising with the top down. Your dedication and expertise made all the difference. Thank you once again, MB Queensway!

Advisor is experienced, patient, and friendly.

My first annual car service of my GLC 300 was with Mercedes at Queensway. Everything went smooth. It was fast and efficient. A big shout out to Mark Ma for taking care of my car! Thanks.

Paul was outstanding! He got our car back same day as promised! Thank you.

I recently purchased a car from here and had an excellent experience. The customer service was extraordinary, and the transaction went smoothly from start to finish. Our salesman, Alex, was incredibly knowledgeable, kind, and patient with us. He answered all our questions and made sure we got exactly what we wanted. I highly recommend Mercedes Queensway to anyone in the market for a new vehicle.

Best experience I ever had with Mercedes.

Amazing customer service. Sales guy, Wayne is top notch. He went above and beyond to get me the best deal. His communication and customer service is too good. If you wanna deal with someone for good trade in value and good deal, He is the one.

What an outstanding experience! From complete transparency & to full verbal commentary.. My SL500 matter was resolved in its entirety & timely! We luv our Stars!! M.Rokosz Jnr

The team at Mercedes on the Queensway is great. Kevin, our service advisor, goes out of his way to ensure that we are in and out quickly and communicates with us on the status of the vehicle. Would recommend highly.

Great experience. Love the new location! Friendly staff.

Mert and Anita Bhangoo were amazing to help me in a big pinch. Got me on my way for a quick but critical fix to my SUV. Fabulous, kind and helpful service.

Great Mercedes location, Mert the Customer Service Manager is very helpful and polite

My recent experience at the new Queensway Mercedes dealership was nothing short of outstanding! thanks in large part to the exemplary service provided by my sales rep Amir! Jennifer made the financing incredibly smooth and Luke made sure I understood all features of my new GLC From the moment I walked into the dealership, I was greeted with a warm smiles. Amir took the time to understand my preferences and needs, answering all my questions about different models and features. His knowledge of the vehicles was impressive, and he was able to guide me through the entire selection process effortlessly. ...

One of the best Mercedes benz dealers in the GTA! Service advisor Frank.D was really helpful and explained everything thoroughly.

We had an exceptional experience at Mercedes-Benz Toronto Queensway. Wayne and Redmilla were incredibly helpful throughout the entire process. They went above and beyond to ensure I got the best buy possible. Their expertise, patience, and dedication made the car-buying experience smooth and enjoyable. I highly recommend visiting this dealership and working with Wayne and Redmilla. Thank you for your outstanding service!

We had a great experience at this Queensway Etobicoke dealership. Our car had a small leak coming from the windshield fluid and they went above and beyond to make sure it was fixed. Everyone is really polite and Paul took care of everything. Amazing service!

Great first experience with this service centre for my Sprinter. My local mechanic told me to come here and ask for Frank. Sage advice. I’ll be back and thanks for the wash

True to their brand, my service experience at Mercedes Queensway was exceptional in every way. Peter looked after me from beginning to end and communicated with me every step of the way! My issue was dealt with expeditiously and the car was ready earlier than I was promised. Highly recommend this dealership.

Would like to Thank Milanna for a very welcoming experience upon my arrival to Queensway Mercedes, she was very polite, offered me a refreshment, and even led me to the parts dept where I could purchase some fantastic Mercedes merchandise, thank you again for a tremendous experience

Great service department at this new MB dealership.

We had an amazing experience buying our new Mercedes at this fascinating new dealership. This Mercedes dealership in itself is second to none in North America. Radmila and Anson were very professional and knowledgeable and provided us with phenomenal customer service by making the process of purchasing our new car as smooth as possible. Highly Recommended!

Brand new facilities, exceptional services!

MB Queensway replaced my damaged tire within 24 hours. Service was prompt and attentive. I highly recommend MB Queensway

They always go above and beyond to sort my tire issues out.

I brought my van a couple of days ago to fix a broken part and Frank was very professional and had an excellent costumer service. Everything was fixed in around 30 min and I was good to go. Highly recommend this location for any service that needs to be done.

I recently financed a 2021 Mercedes-Benz GLB250, and I cannot express how impressed I am with the entire experience. From the moment I walked into the Mercedes-Benz headquarters on the Queensway, I was treated with utmost respect and professionalism. First and foremost, the staff was absolutely amazing. Every team member went above and beyond to ensure I had a seamless and enjoyable experience. Their knowledge, patience, and dedication truly stood out, making me feel valued and well taken care of throughout the entire process. The establishment itself was immaculate. The cleanliness and organization of the dealership were impressive, creating a welcoming ...

Great service, great team that know what they are doing, very friendly and explain what is required. What else can you ask for. 👍👍👍👍👍

I went to Mercedes Benz Queensway location. I was greeted by reception and asked to speak to manager Mert Senkalayci. I notified him about the car issues experienced and he was very sympathetic, helpful, knowledgeable, and the is sweetest manager I have spoken to at any Mercedes location! I HIGHLY recommend this location if you want to be treated very well and get the help you need. Thank you Mert and to your team!!

Service was efficient. I was greeted upon arrival at the check-in counter. I was offered tea, or coffee while waiting in the customer lounge. For my first time service visit it was an excellent experience.

Great experience! Thanks Kevin

AMAZING !!! Stopped by in the morning asking for a tech to check the noise on front wheels . Richard ( shop foreman) check the vehicle , and said that he wants to put it on the hoist. Called me a couple hours later saying they have the faulty replacement in stock so they allready change it . Three hours in and out with the job done and washed This is unheard of at all the other MB stores THANK YOU GUYS ( RICHARD , DEAN, DINA)

Excellent service as usual. A huge thanks to Peter von Kauffman for his superb customer service as usual. Top notch!

Was dealing with Mercedes midtown in February before they closed. Our car went in for servicing, needed a part to be replaced. Fast forward 3 months, after multiple emails and phones calls, the part was never ordered. The advisor never got back to me. Drove across town to this place because of a previous advisor that we dealt with in the past, Rohhaam. Super happy that we found him. He took care of everything. By far the BEST advisor. He takes of your vehicle and keeps you posted. You never need to call and find out what’s going on with ...

Doug runs the best service department of any car dealership in the country. His team will take good care of you. Doug is the gold standard of what a Mercedes representative should be.

The excellent service was performed on my vantage 560SL to get ready for this summer, thanks to Mert customer service manager for arranged this service well done !

Paul was my service provider. Provides quality care and honest with his work. I trust my vehicle with him and have been going to the same dealership for years to continue my services with Mercedes.